FAQ

NovaHealth UK — Customer FAQ (United States)

Welcome to NovaHealth UK. Below you’ll find answers to the most common questions about our skincare products, orders, and usage guidance for customers in the United States.

About NovaHealth UK

What is NovaHealth UK?
NovaHealth UK is a science-led skincare brand focused on high-quality formulations designed to support healthy-looking skin and hair. Although our brand originates from the UK, we currently sell exclusively to customers in the United States.

Are your products suitable for all skin types?
Most NovaHealth UK products are formulated to suit normal, dry, oily, and combination skin types. If you have sensitive skin, we recommend patch testing before full use.

Products We Offer

We currently offer the following skincare and haircare products:

  • Retinol and Peptide Face Serum

  • Peptide Eye Gel-Cream

  • Peptide Moisturizer

  • Dark Spot Serum for Sensitive Skin

  • Peptide Hair Growth Serum

  • Botanical Hair Growth Serum

  • Hyaluronic Acid Serum

  • Vitamin C Serum

Product Benefits

Retinol and Peptide Face Serum
Helps improve the appearance of fine lines, skin texture, and firmness while supporting smoother-looking skin.

Peptide Eye Gel-Cream
Hydrates and refreshes the under-eye area, helping reduce the appearance of puffiness and fine lines.

Peptide Moisturizer
Provides daily hydration while supporting skin barrier health and elasticity.

Dark Spot Serum for Sensitive Skin
Designed to help improve uneven skin tone and reduce the appearance of dark spots gently.

Peptide Hair Growth Serum
Supports scalp health and promotes the appearance of fuller, healthier-looking hair.

Botanical Hair Growth Serum
Plant-based formula designed to nourish the scalp and strengthen hair appearance naturally.

Hyaluronic Acid Serum
Deeply hydrates and helps skin appear plumper and smoother.

Vitamin C Serum
Brightens the complexion and helps protect skin from environmental stressors.

How Do I Use Your Products?

  • Apply serums to clean, dry skin before moisturizer.

  • Use Vitamin C Serum in the morning followed by sunscreen.

  • Retinol products are best used at night.

  • Eye products should be gently tapped around the eye area.

  • Hair serums should be applied directly to the scalp and massaged in.

Always follow instructions provided on the product label.

Safety & Ingredients

Are your products safe?
Our products are made using carefully selected ingredients and manufactured under strict quality standards. Individual results may vary.

Should I patch test?
Yes. Apply a small amount to a discreet area of skin 24 hours before first use.

Can I use these products if I am pregnant or breastfeeding?
We recommend consulting a healthcare professional before introducing new skincare products, especially those containing active ingredients such as retinol.

Are your products vegan or cruelty-free?
Many of our formulas are plant-based and cruelty-free. Please refer to individual product pages for full ingredient details.

Results & Expectations

How long before I see results?
Most customers notice improvements within 2–6 weeks of consistent use. Hair care products may require 8–12 weeks for visible changes.

Can I use multiple products together?
Yes. Our products are designed to work as part of a skincare routine. Introduce new products gradually to avoid irritation.

Orders & Shipping (USA)

Do you ship within the United States?
Yes, we currently ship exclusively within the United States.

How long does shipping take?
Delivery times vary depending on location and shipping method selected at checkout.

How should I store my products?
Store in a cool, dry place away from direct sunlight and keep lids tightly closed.

Important Disclaimer

NovaHealth UK products are cosmetic products intended to support the appearance and condition of skin and hair. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Need more help?
Please contact our customer support team through the contact page on our website and we’ll be happy to assist you.